Q. How do I place an order?
A. Follow the order procedure as detailed in the checkout section.
Q. I have a query about my order.
A. Email your query to us with details and we will respond as quickly as possible, within 2 working days.
The more information you can give us the faster we can respond.
Q. If for whatever reason I am not satisfied with the product I purchase what should I do?
A. Contact us at firstname.lastname@example.org for our immediate attention and outline why the product is unsatisfactory. We want all our customers to be fully satisfied and to come back to us again.
Q. How do you secure my payments?
A. We employ state-of-the-art data encryption to ensure safe and secure transactions on our site.
Q. What information do you collect?
A. When you place an order we collect your name, email address, delivery address, phone number, and credit card information. However, we do not store your credit card number anywhere on our system.
Q. I am trying to locate a particular product. Looking at your site I think you may be able to supply it. What should I do?
A. Email us with as much details as you have available on the product e.g. Brand, Manufacturer, Description, Code etc. We will investigate and do our best to find it for you.
Q. I’m from a business/organisation.
A. If for example you represent a government body, a school or a business we will be pleased to discuss your specific requirements. Please email us in the first instance.
Q. Are you interested in some comments or feed-back on your site and or your products?
A. We certainly are! We would be happy to hear from you.